Frequently Asked Questions FAQ
Current Corona Safety Measures
Due to the spread of the SARS-CoV-2 virus, effective immediately and until further notice, visitors to all Salzwelten locations are subject to statutory behavioral and hygiene regulations. In this regard, we have taken this opportunity to provide answers to some of your most important questions. (Subject to change).
What safety regulations must we comply with while we visit the salt mines?
• Wear a face mask covering your nose and mouth
• Disinfect your hands
Do I have to wear a face mask during the entire visit?
The mask requirement applies to all indoor areas of all Salzwelten locations.
Who has to wear a face mask?
All of our tour employees as well as guests ages six and up must wear a face mask.
Where can I disinfect my hands?
Disinfectant dispensers have been installed in the entrance area of all locations for the use of our visitors.
Before the tour
Can the salt mines be reached on public transportation?
If you are travelling by public transport, we recommend the ÖBB Kombiticket or the ÖBB Plus offer. More information can be found here.
Complete information about public transportation can be found at www.oebb.at
Do the salt mines have parking?
In Salzburg, we offer guests free parking for buses and cars.
Do the salt mines have free Wi-Fi?
In the above-ground areas of all three locations we provide free Wi-Fi for our guests.
Can I hand over backpacks, helmets or suitcases for safekeeping during my tour of the salt mine?
Yes, small backpacks and bags can be left at the cloakroom free of charge. If possible, please leave big objects in your car or bus.
How can I pay for tickets at the salt mines?
At all of our salt mines, you can pay in cash, with your bank card, or using your MasterCard or VISA.
Is special clothing required?
Due to the year-round low temperatures between 7 and 10° Celsius, as well as the occasionally uneven walking surface, warm clothing and sturdy shoes are recommended! Additional protective clothing is provided on site.
Am I required to wear protective clothing?
Without exception! It protects your own clothing and provides additional safety on the slides!
Children & Pets
Can children visit the salt mines?
The salt mines are a great experience for everyone! However, the law restricts admission to the salt mines to children ages 4 and up. Nonetheless, there is plenty for younger children to experience above ground as well!
Is it possible to carry babies?
Please understand that, for safety reasons, without exception children under age 4 are not permitted to enter the salt mines. But don’t forget, you are indeed free to enjoy the attractive facilities we provide above ground.
How can I pass the time waiting with a baby/toddler?
All locations have restaurants, shops and other offers (e.g. exhibitions) available above ground.
Are dogs allowed in the mines?
Unfortunately, dogs and other animals are not allowed in the mines. In Hallstatt and Altaussee, species-appropriate kennels are provided for our four-legged friends.
Inside the mine
What is the temperature inside the salt mine?
Temperatures range between 7 and 10° Celsius (44 to 50° Fahrenheit). A warm jacket and sturdy shoes are recommended!
Can I visit the salt mines without joining a guided tour?
For safety reasons, visits to the salt mines are only permitted as part of a guided tour.
How long does the tour take?
A tour of the Salzburg salt mine lasts ca. 70 minutes. In this case, you should reckon with at least 90 minutes for your visit (not including the Celtic Village).
What kind of distance will I have to walk?
In Salzburg, your train ride into the mine is followed by a ca. 1.5 km long walk through the mine tunnels. Finally, you will ride the train back out of the mountain.
Can I take photographs inside the mine?
Of course! The unusual rock formations and special atmosphere inside the mountain offer unique photo motifs. We would be delighted if you would share your photographs with us on Instagram or Facebook. However, if you intend taking professional photographs for commercial purposes, please register with our press office.
Is the tour route wheelchair-accessible?
Please be aware that, due to the natural features inside the mines, wheelchair visits are not possible.
Are visits to the salt mines recommended for people with claustrophobia?
If you happen to suffer from claustrophobia, we would strongly suggest not visiting the salt mines.
Is there an alternative to the slides?
Instead of the slides, you are also welcome to use the stairs with hand railings right next to them.
In what languages are tours offered?
All standard guided tours are available in German as well as English at no extra charge.
Are there audio guides in other languages?
Yes, in order to offer you a unique experience we offer the following languages at our location in Salzburg: E / I / F / SLO / CZ / SK / H / RU / JAP / Mandarin / ES / AR / HEB
These audio guides can be downloaded for free to your Android or IOS smartphone in the form of free app “Salzwelten Audio Guide”, or you can rent the audio guide at the salt mine ticket window for € 3.00 per person.
The Salzwelten Audio Guide App
Before beginning the tour of the salt mine, we suggest downloading the “Salzwelten Audio Guide” app to your smartphone or tablet, which will enable you to enjoy the tour in your own native language – it’s quick, easy and, above all, FREE!
Available in these languages: D / E / I / F / SLO / CZ / SK / H / RU / JAP / Mandarin / ES / AR / HEB
Thanks to our free Wi-Fi, you can also download the app once you are here.
Still have some questions?
The Salt Mine Team is always happy to answer your questions.
You can reach us by email at email@example.com or by phoning +43 6132 200 8511.
We look forward to hearing from you!