Frequently Asked Questions FAQ

Before the tour

Can the salt mines be reached on public transportation?
If you are travelling by public transport, we recommend the ÖBB Kombiticket or the ÖBB Plus offer. More information can be found here.
Complete information about public transportation can be found at www.oebb.at

Do the salt mines have parking?
In Hallein, we offer guests free parking for buses and cars.

Do the salt mines have free Wi-Fi?
In the above-ground areas of all three locations we provide free Wi-Fi for our guests.

Can I hand over backpacks, helmets or suitcases for safekeeping during my tour of the salt mine?
Yes, small backpacks and bags can be left at the cloakroom free of charge.

How can I pay for tickets at the salt mines?
At all of our salt mines, you can pay in cash, with your bank card, or using your MasterCard or VISA.

Protective clothing

Is special clothing required? 
Due to the year-round low temperatures between 7 and 10° Celsius, as well as the occasionally uneven walking surface, warm clothing and sturdy shoes are recommended! Additional protective clothing is provided on site.

Am I required to wear protective clothing?
Without exception! It protects your own clothing and provides additional safety on the slides!

Children & Pets

Can children visit the salt mines?
The salt mines are a great experience for everyone! However, the law restricts admission to the salt mines to children ages 4 and up. Nonetheless, there is plenty for younger children to experience above ground as well!

Is it possible to carry babies?
Please understand that, for safety reasons, without exception children under age 4 are not permitted to enter the salt mines. But don’t forget, you are indeed free to enjoy the attractive facilities we provide above ground.

How can I pass the time waiting with a baby/toddler?
All locations have restaurants, shops and other offers (e.g. exhibitions) available above ground.

Are dogs allowed in the mines?
Unfortunately, dogs and other animals are not allowed in the mines. In Hallstatt and Altaussee, species-appropriate kennels are provided for our four-legged friends.

Inside the mine

What is the temperature inside the salt mine? 
Temperatures range between 7 and 10° Celsius (44 to 50° Fahrenheit). A warm jacket and sturdy shoes are recommended!

Can I visit the salt mines without joining a guided tour?
For safety reasons, visits to the salt mines are only permitted as part of a guided tour.

How long does the tour take?
A tour of the salt mine in Hallein lasts ca. 70 minutes. In this case, you should reckon with at least 90 minutes for your visit (not including the Celtic Village).

What kind of distance will I have to walk?
In Hallein, your train ride into the mine is followed by a ca. 1.5 km long walk through the mine tunnels. Finally, you will ride the train back out of the mountain.

Can I take photographs inside the mine?
Of course! The unusual rock formations and special atmosphere inside the mountain offer unique photo motifs. We would be delighted if you would share your photographs with us on Instagram or Facebook. However, if you intend taking professional photographs for commercial purposes, please register with our press office

Is the tour route wheelchair-accessible?
Please be aware that, due to the natural features inside the mines, wheelchair visits are not possible.

Are visits to the salt mines recommended for people with claustrophobia? 
If you happen to suffer from claustrophobia, we would strongly suggest not visiting the salt mines.

Is there an alternative to the slides?
Instead of the slides, you are also welcome to use the stairs with hand railings right next to them.

In what languages are tours offered?
All standard guided tours are available in German as well as English at no extra charge. In Hallein, we also offer the tour in Italian at no extra charge.

Are there audio guides in other languages?
Yes, in order to offer you a unique experience we offer the following languages at our location in Hallein near Salzburg: E / I / F / SLO / CZ / SK / H / RU / JAP / Mandarin / ES / AR / HEB

These audio guides can be downloaded for free to your Android or IOS smartphone in the form of free app “Salzwelten Audio Guide”, or you can rent the audio guide at the salt mine ticket window for € 2.50 per person. 

The Salzwelten Audio Guide App

Before beginning the tour of the salt mine, we suggest downloading the “Salzwelten Audio Guide” app to your smartphone or tablet, which will enable you to enjoy the tour in your own native language – it’s quick, easy and, above all, FREE!

Available in these languages:
 D / E / I / F / SLO / CZ / SK / H / RU / JAP / Mandarin / ES / AR / HEB

Thanks to our free Wi-Fi, you can also download the app once you are here.

Download App Store                        Download Google Play

Online-Tickets & Discounts

What are the advantages of buying an online ticket?
• You can select your preferred tour time
• No need to wait at the ticket window
• Walk straight into the entrance and changing area
• Online tickets can be shown to staff on your smartphone or tablet

No more tours are available online for the time I prefer. Can I still visit the salt mine?
Especially during the summer months from June until September, our guided tours are offered every 20 minutes. And even every 10 minutes on busy days. For organizational reasons, not all tours are bookable online.

I have a discounted ticket. Can I redeem my rebate online?
Please be aware that discounted tickets or special rebates can only be honored at the ticket window in person.

How can I redeem my salt mine coupon?
Coupons can only be redeemed at the ticket window and may not be sent in at a later date.

 

Still have some questions?

The Salt Mine Team is always happy to answer your questions.
You can reach us by email at hallein@salzwelten.at or by phoning +43 6132 200 8511.
We look forward to hearing from you!